Research shows (Blackwell, Trzesniewski, & Dweck, 2007) that whether we are giving positive or negative feedback the way we deliver it can have a long-term effect on the recipients’ ability to deal with immediate and future setbacks.

In work as in life, things don’t always run smoothly and there are bound to be setbacks and challenges. And whether we like it or not, part of our role as managers requires us to give appropriate feedback in order to redress the situation and/or to prevent the individual making the same mistake again.

Performance Management and Appraisals and Feedback

If the performance management and appraisal system is to be effective it’s important to think about how people in our teams deal with difficulties and, specifically, whether they go on to repair any damage done and to improve their future performance. Read more